Recommendations



Recommendation #1: It's highly recommended that you have two email inboxes for all of your opt-in email communications. One email box for all of your "bounces" to go to, and one email box for all of your recipient "replies" to go to. Having two email inboxes for all of your opt-in email communications will allow your "email bounces" to end up in one email box, and all of your recipient "replies" to end up in a separate email box. Doing this will improve BounceStudio Enterprise performance tremendously because BounceStudio Enterprise won't have to parse all of your "non-bounce" replies. It will also make it easier for you to read your replies with a traditional email client.

One way to achieve this is by using a different email address for the FROM and the Reply-To headers of your outbound messages. If you do this then all of the "bounces" will be returned to the FROM email address, and any recipient "replies" will be sent to the REPLY-TO email address.


NOTE: When sending your outbound email messages, some email systems allow you to set a Return-Path email address that is different than the FROM: email address. The Return-Path is the actual email address that gets used in the "MAIL FROM" SMTP command during the SMTP session. In this case, all of your email bounces will be sent to the Return-Path email address. If you designed your outbound email system to work like this, then you'll want to put your Return-Path email address in the BounceStudio Enterprise monitored item "FROM" setting, and your FROM: email header value in the BounceStudio Enterprise monitored item "Reply-To" setting. When you use a Return-Path value that's different than the FROM: email header value, you're probably not going to need a Reply-To Email header value in your outbound message. But, if you do have a Reply-To email header value and a Return-Path that is different from the FROM: email header value, then you should put the Reply-To email header value in the BounceStudio Enterprise monitored item Ignore Addresses field.

Below is a sample SMTP session that shows a Return-Path setting that's different than the FROM: email header value. In this case, all of the email bounce messages will be sent to the handler@yourdomain.com email address, instead of the you@yourdomain.com email address.
helo boogie01
MAIL FROM: handler@yourdomain.com
250 <handler@yourdomain.com>... Sender ok
RCPT TO: Joe_Recipient@somedomain.com
250 Recipient <Joe_Recipient@somedomain.com> ok
DATA
From: you@yourdomain.com
Reply-To: your_reply_email@yourdomain.com
To: Joe_Recipient@somedomain.com
Subject: Hey dude!

This is the message Body!!!!  Testing.
.
250 SMTP Session Complete
If your SMTP sessions look similar to the one above, then your BounceStudio Enterprise monitored item settings could look like the following:
From Address:     handler@yourdomain.com
Reply-To Address: you@yourdomain.com
Ignore Addresses: your_reply_email@yourdomain.com