Log Files



BounceStudio Enterprise maintains two types of log files. They are the "Bounce" logs and "Message Archive" logs.

The "Bounce" logs are the log files that BounceStudio Enterprise archives your bounced email addresses to. Bounced email addresses are always written to these log files even if you choose to log them to a database, unless you've disabled "Bounce" log archiving on the Global Settings - General screen.

The "Message Archive" logs are where BounceStudio Enterprise archives the messages it retrieves from your POP Accounts. This functionality can be disabled on the Global Settings - General screen.


Directory Structure

The log files are written to the following directories:

File TypeFolder Path
Bounce Logs: <PROGRAMDATADIR>\BoogieTools\BounceStudio Enterprise 5\Bounce Logs\<MONITORED ITEM TYPE>\<MONITORED ITEM NAME>
Message Archive: <PROGRAMDATADIR>\BoogieTools\BounceStudio Enterprise 5\Message Archive\<MONITORED ITEM TYPE>\<MONITORED ITEM NAME>


NOTE: On newer versions of Windows (Vista and later), the <PROGRAMDATADIR> folder can be found on the system drive (usually c:\ProgramData). On Windows XP, <PROGRAMDATADIR> resides in the "c:\Documents and Settings\All Users\Application Data" folder. These folders are hidden by default.

Example 1: If you had a BounceStudio "POP account" monitored item named "Sales Newsletter", then the logs for the "Sales Newsletter" POP account would be found in the following directories:

File TypeFolder Path
Bounce Logs: <PROGRAMDATADIR>\BoogieTools\BounceStudio Enterprise 5\Bounce Logs\Pop Accounts\Sales Newsletter
Message Archive: <PROGRAMDATADIR>\BoogieTools\BounceStudio Enterprise 5\Message Archive\Pop Accounts\Sales Newsletter


Example 2: If you had a BounceStudio "File System" monitored item named "Sales Newsletter", then the logs for this "Sales Newsletter" monitored item would be found in the following directories:

File TypeFolder Path
Bounce Logs: <PROGRAMDATADIR>\BoogieTools\BounceStudio Enterprise 5\Bounce Logs\File System\Sales Newsletter
Message Archive: <PROGRAMDATADIR>\BoogieTools\BounceStudio Enterprise 5\Message Archive\File System\Sales Newsletter


File Contents - Bounce Logs

The contents of the BounceStudio Enterprise "Bounce" log files are pretty simple. They consist of comma separated text files with 3 columns of data. Column #1 contains the bounce type. Column #2 contains the original recipient email address of the bounced message. Column #3 contains the timestamp (local time) of when the BounceStudio Bounce Service retrieved the message.


Bounce Log Format
"HB","www.makmelaugh@aol.com","14:05:56"
"SBMF","31376@hotmail.com","14:05:56"
"SBDF","must07onur@e-kolay.com","14:05:57"
"SB","knisb@gorgenet.com","14:05:57"
"GB","qbeardude@clearsail","14:05:58"
"SBMS","jeannien@aol.com","14:05:59"


For a list of bounce types that BounceStudio Enterprise recognizes, click HERE.

BounceStudio Enterprise creates a new bounce log for each day of the week. The file naming convention looks like "BounceEmails_20170302.txt". This is a BounceStudio Enterprise email bounce file from March 2nd, 2017.