Global Settings - Send/Receive





Time-Outs

POP Connection Time-Out - The POP connection time-out value allows you to specify how long a BounceStudio POP command should wait for completion, in seconds. If the specified number of seconds elapses without a response, the POP connection will fail, and BounceStudio will close the POP connection. The default time-out is 30 seconds. The maximum allowable time-out value is 300 seconds (5 minutes). You shouldn't have to change this value, but you may need to increase it if you're on a really slow connection.


SMTP Connection Time-Out - The SMTP connection time-out value allows you to specify how long a BounceStudio Enterprise SMTP command should wait for completion, in seconds. If the specified number of seconds elapses without a response, the SMTP connection will fail, and BounceStudio Enterprise will close the SMTP connection. The default time-out is 15 seconds. The maximum allowable time-out value is 300 seconds (5 minutes). You shouldn't have to change this value, but you may need to increase it if you're on a really slow connection.


Processing Intervals

Check for new messages/files every - This interval setting tells the BounceStudio Bounce Service how often to check for incoming messages for the "POP Account" and "File System" monitored items. The default setting for this interval is 5 minutes. If you get large volumes of email, you may want to make this value smaller. If you rarely get email, you can make this value a little larger.


Send new 'SMTP' messages every - The SMTP interval tells the BounceStudio Bounce Service how often to check for messages that need to be SMTP Forwarded. The default setting for the SMTP processing interval is 5 minutes. If you get large volumes of email, you may want to make this value smaller. If you rarely get email, you can make this value a little larger.


Message/File Retrieval

POP Messages - This setting allows you to set the number of messages that the BounceStudio Bounce Service will retrieve during each interval, for each POP Account monitored item. The default value for this setting is 1000 messages. If you have lots of bounce volume then you may want to make this value a little larger. If you have lots of POP Accounts with pretty even traffic across all POP Accounts then you may want to bump this down a little, or keep it at 1000.

File System Files - This setting allows you to set the number of message files that the BounceStudio Bounce Service will read during each interval, for each "File System" monitored item. The default value for this setting is 1000 files. If you have lots of bounce volume then you may want to make this value a little larger. If you have lots of "File System" Monitored Items with pretty even traffic across all POP Accounts then you may want to bump this down a little, or keep it at 1000.

IMPORTANT: One reason to keep the POP Message Retrieval setting at a low value is because of the way the POP protocol works. When an email client (the BounceStudio Bounce Service in this case) makes a connection to a POP server, it pulls down each message one at a time. As it retrieves each message, it sends a DELETE command for that message to the POP Server. The DELETE commands don't actually "commit" until the POP connection enters the UPDATE state. The UPDATE state is entered when the POP client sends the QUIT command to the POP server after pulling down all the messages (Our Message Retrieval setting in this case). If for any reason, the POP client loses connection between the time it intiates the connection to the POP server and the time it enters the UPDATE state, then the messages it pulled down before losing the connection will not be deleted on the POP server. This means that on the next POP Interval, the BounceStudio Bounce Service will pull down the same messages again, and log the email addresses as having bounced again. Now, this is a pretty rare thing to happen, but it is possible especially if you have a poor Internet or network connection. Most BounceStudio customers are on highly available networks and this generally isn't a problem. Sometimes customers will even run BounceStudio on the same machine as their POP server, thus removing the risk of this happening even more. Running BounceStudio on the same machine as your POP Server can dramatically increase performance too.


SMTP Forward Server/Sender Settings

Outgoing SMTP Server - The "Outgoing SMTP Server" is the email server that the BounceStudio SMTP Service will use to send any queued SMTP Forward messages. By default, most SMTP email servers utilize port 25 to communicate. If required, you can change the port that the BounceStudio SMTP Service will use to connect to the Outgoing SMTP Server.The BounceStudio SMTP Service will not start, unless the "Outgoing SMTP Server" setting is configured.

SMTP Server Port - By default, most SMTP email servers utilize port 25 to communicate. If required, you can change the port that the BounceStudio SMTP Service will use to connect to the outgoing SMTP server.

Email From - The "Email From" setting is the value that the BounceStudio SMTP Service will use as the FROM email address in all messages it sends. This is typically an email address that exists on your local domain. The BounceStudio SMTP Service will not start, unless the "Email From" setting is configured.


SMTP Forward Server/Sender Settings - Advanced Settings

To configure the advanced settings for the SMTP Forward Server/Sender settings, click the "Advanced Settings" button. Clicking this button will launch a dialog where you can edit additional settings such as your login/password for SMTP authentication, ecryption protocols, etc.



Leave Non-Bounce Messages On Server

Leave Non-Bounce Messages On Server

Activating this option will cause the BounceStudio Bounce Service to leave all non-bounce messages it retrieves on the POP server. This allows you to retrieve the non-bounce messages at a later time with a traditional email client.

CAUTION #1: Be careful with this setting. For example, if you set your Message Retrieval setting to 150, and you eventually end up with 151 non-bounced messages in your POP account, then any additional "bounce" messages will not be retrieved until those 151 non-bounces are pulled out of the email box. If you uncheck this setting, then all non-bounced messages will be logged to the Message Archive Log file. If you use two POP accounts for all of your opt-in email communications then you don't really need to use this setting. All replies will go to your "Reply-To" account, and all bounces will go to your "From" account (See Recommendation #1).

CAUTION #2: If you enable the "Leave Non-Bounce Messages On Server" functionality, and you have a BounceStudio POP Account configured to Smtp Forward all NB (Non Bounce) bounce types , the messages won't actually be forwarded.